Microgaming powers over 120 casinos and 40 poker rooms on the internet today. Industry insiders confidently assert that the games are exactly the same at any Microgaming casino – the return to player percentages (RTP) are consistent among the properties for each and every slots or table game. So, unlike some software that allows a casino to set their own RTP, players will have precisely the same odds at any given Microgaming property. This makes choosing a Microgaming casino much easier for players.
So what sets a casino like 32Red apart? One doesn't have to look far to find out. A quick look in the search engines will show that they have never had an unsettled dispute, and have actually been awarded the coveted CasinoMeister.com 'Casino of the Decade' award and consistently take the Casino of the Year award there too. 32Red has had a steady influx of new players since they began offering their services in 2002 under the auspices of Ed Ware - who left his position as Managing Director of Ladbrokes International in 2000 to lay the groundwork in preparation of opening the doors at 32Red Casino.
Players of all levels report that 32Red treats them as individuals. Aside from the fast payout times (next day at latest) this seems to be the defining difference and what sets them above other casinos that offer the same games. Their loyalty bonus system is structured around each player's style so obviously the more steady depositors receive the better offers. But all players are treated as VIPs by customer service. Replies are always prompt, courteous, and professional and occur withing 15 minutes of an inquiry.
Since the opening day, all services rendered including marketing, customer support, IT, maintenance of customer accounts and payment processing have been handled by the home office in Gibraltar. 32Red is owned by 32Red PLC and licensed under the name Trafalgar Betting & Gaming Limited by the government of Gibraltar as well as the UK Gambling Commission. 32Red PLC is listed and publicly traded on the London Stock Exchange.
Games on offer include the entire suite of Microgaming casinos games available in a download or flash – no download version for use on any computer operating system. Among the over 500 games on offer are several blackjack variants including the Gold Series games with enhanced graphics, sounds and table point of view. Of course players will also find video poker in single and multi-hand formats up to 100 hands per game. Keno, craps, roulette, and an amazing number of slots games from UK pub fruities, reel slots, video bonus slots to network progressives round out the offering.
Some of the most popular games are the Tomb Raider and Hitman Slots as well as the progressives, of which many are ready to be won with jackpots well over £1,000,000. The portfolio of slot games runs deep with a great variety from single payline games like Cash Clams to 100 payline slots such as Cashapillar to multi-way slots offering anywhere from 243 to over 1,000 'paylines' in games like Alaskan Fishing and Immortal Romance.
Customer service is, as mentioned earlier, exemplary at 32Red. Live chat responds within seconds and email is fast and efficient. Each player is catered to individually and modifications are simple to request for the 'little' things such as flushing withdrawals and shortening the default reverse withdrawal period. Payouts are fast, usually same-day, but can take 2-3 business days if withdrawing back to a credit card used to deposit.
The VIP loyalty program, Club Rouge, is by invitation only but players may request a review of their status as often as they like – or simply wait a week for the invitation and upgrade. Unlike many casinos that begin restricting the bonus offers of winners, 32Red actually understands the business aspect of casino gambling and increases opportunities for the more well-heeled players to deposit with bonuses.